To celebrate National Apprenticeship Week 2018, we’re launching a new blog series to introduce you all to our brilliant coaching team. Interested in doing an apprenticeship but want to find out who you’ll actually be learning from? We thought it was about time we put some faces to names!

First up: our amazing Management Coach, Jaclynne. Read on to find out about her background, her coaching style, and what makes her tick!

Meet Jaclynne

1. Can you introduce yourself and tell us a bit about your professional experience before WhiteHat?

Former language teacher in Austria and over 7 years in operational and group level project environments in the energy, maritime and construction industries. And most recently in the recruitment space!

2. Why did you decide to become a WhiteHat coach?

I believe managers are key to employee happiness and I want to help front line managers inspire and be inspired.

3. Can you tell us about the steepest learning curve you’ve ever experienced in your life?

Facilitating major project ‘lessons learned’ sessions with engineers and project managers for the first time. I had to get up to speed very quickly with engineering terms and complex ways of working. I had great relationships with the participants and we all really learned from each other.

4. How do you keep up to date with your field’s latest trends, tools and best practice?

Twitter, LinkedIn and CIPD — I make sure content comes to me! Plus networking and professional events are valuable. I enjoy learning from others!

5. What do you think the biggest hot topic in your industry is for 2018?

Controversial view for a trainer perhaps, but practitioners who focus on resources and job aids rather than simply training will move individuals and organisations forward. Learning is dead, long live learning…

6. How would you describe your coaching style in three words?

Just in time. I follow a JIT ethos and respond to need as much as possible.

7. What are your favourite qualities in a learner? What are you looking for in your apprentices?

I work with adults- they are pulled in all directions. My favourite learners are those who are present in the session and have a growth mindset. Similar qualities to my favourite managers!

8. If you had one piece of advice for your younger self starting out in their career, what would it be?

You are only as good as your network.

9. What are you currently teaching yourself/learning?

I’m becoming an accredited executive coach. But my real passion is teaching and learning. I’m also very interested in learning design UX.

10. What makes you tick outside of work?

I love the opera and I’m always looking to take people! Interested?